Cancellation, Return & Refund Policy

We strive to ensure that every order reaches you in perfect condition. If you experience an issue with your order, please refer to the policy below.

Order Cancellation:  Orders may be cancelled only before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

Returns:  Returns are accepted only under the following circumstances:

• Incorrect product received
• Product received in a damaged condition
• Manufacturing defect
• Missing item(s) in the package
• Parcel received in a tampered condition

To be eligible for a return, the product must be unused, in its original packaging, and accompanied by all accessories, labels, manuals, and invoice (where applicable).

Return Request:  Any return or damage claim must be reported within 72 hours of delivery by contacting our customer support team. Customers are required to provide clear photographs and/or an unboxing video as proof to facilitate verification of the claim.

Quality Verification: All return requests are subject to inspection and quality verification by our team. Returns that do not meet the above conditions may not be approved.

Refunds:  Once the returned product has been received and successfully verified, the eligible refund will be processed through the original mode of payment within the applicable processing timelines.

In cases where a replacement is available, the Company may offer a replacement instead of a refund, subject to product availability.